Privacy policy

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we gather, use, disclose, and safeguard your information when you access our website or use our services.

1. Information We Collect

We collect both personal and non-personal information in order to provide and improve our services. This includes:

Personal Information: We collect personal details directly from you when you interact with our website or services, such as:

Contact Details: This includes your name, address, email, and phone number, typically gathered when you fill out forms, subscribe to our services, or contact us.
Account Details: When you create an account with us, we collect your username, password, and other credentials used to access our services.
Transaction Details: Information related to payments, orders, and billing information, including your purchase history.
Communication: Records of your correspondence with us, such as customer support requests, feedback, and other interactions.
Non-Personal Information: We also gather information that does not directly identify you, including:

Device Information: This can include your IP address, browser type, operating system, and device type, which help us optimize the website for different devices and resolve technical issues.
Usage Information: Data about your interaction with our website, such as the pages you visit, the links you click, and the time spent on our site. This helps us analyze user behavior and enhance your experience.
Referral Information: The website that led you to ours, and the website you visit after leaving our site. This helps us track traffic sources.
2. How We Use Your Information

We use the information we collect to provide and improve our services in the following ways:

Service Delivery: To set up and manage your account, process transactions, and provide the services you have requested.
Customer Support: To address your inquiries, resolve issues, and assist you with your account or services.
Communications: To send updates regarding our services, promotional offers, or other information you may find useful. You can opt out of marketing communications at any time.
Transaction Processing: To process payments, verify identities, and prevent fraud.
Legal Compliance: To fulfill legal obligations, such as tax or financial reporting, and respond to lawful requests from public authorities.
We use non-personal information to analyze trends, manage our website, enhance user experience, and for marketing and research purposes. This data is aggregated and does not identify individual users.

3. Sharing Your Information

We will not sell or rent your personal information to third parties. However, we may share your information in the following instances:

Service Providers: We may share your information with trusted third-party companies that help us run our website or deliver our services, such as payment processors or customer support platforms. These companies are required to protect your data and use it solely for the services they provide to us.
Legal Requirements: We may disclose your personal information to comply with legal obligations, legal processes, or requests from government authorities.
Protection of Rights: If necessary, we may share your information to protect our rights, privacy, safety, or property, or to protect the public as required by law. This may include sharing data for fraud prevention and credit risk reduction.
Business Transactions: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity. We will notify you if this occurs and update our Privacy Policy accordingly.
4. Data Security

We prioritize the security of your personal data and take reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: We use encryption methods to safeguard your data during transmission and while stored.
Access Controls: Access to your information is restricted to authorized personnel only.
Security Audits: We regularly audit and review our security practices to ensure they are effective and up-to-date.
While we implement strong security protocols, no system is entirely secure, and we cannot guarantee absolute protection of your information.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, and to meet any legal, regulatory, or contractual obligations. When your data is no longer needed, we will take steps to securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

Access: You may request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to specific exceptions.
Objection: You can object to the processing of your data for certain purposes.
Restriction: You can request a restriction on how we process your information in certain cases.
Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.
7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and improve our services. You can control cookie usage through your browser settings, but disabling cookies may impact the functionality of our website.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We recommend that you review their privacy policies to understand how they handle your information.

9. SMS and Phone Numbers

We do not share or sell phone numbers or other contact information for SMS marketing purposes. Your phone number is only used for the services you have agreed to, such as receiving important updates or transactional messages related to our services.

10. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. If significant changes are made, we will notify you by updating the "Effective Date" at the top of this policy and posting the new version on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:

Address: IMPERIA FREIGHT SYSTEM INC
500 E Ridge Rd
Ste 202
Griffith, IN 46319--1162
Email: [email protected]
Phone: (847) 420-6610
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.